Data export

Our commitment

Full data export is a core product promise. We do not charge a lock-in or exit fee for exporting your salon’s data, and export is not gated behind a higher plan.

What you can export today

From the staff dashboard, Owners and eligible staff can download a CSV of client CRM records (contacts and related client fields) via the clients export action. That file is intended for migration, backup, or use in another system.

• Client list CSV — available in-product under Clients → export.
• Imports in — Fresha, Timely, and Square-oriented CSV importers help you move data into Trimelo; export is the reverse path for portability.

Broader extracts

If you need a wider extract (for example historical appointments, services catalogue, or messaging logs beyond the in-product CSV), email admin@trimelo.io from an Owner account address. We will confirm scope, format (typically CSV or structured JSON), and timing.

We aim to fulfil reasonable export requests promptly. Complex or large historical extracts may take longer; we will give you an estimate.

Privacy and security

Exports contain personal information. Store download files securely, share them only with people who need them, and delete copies you no longer need. Chair-renters only receive data within their scoped client/booking access.

We may refuse or narrow a request that would disclose another tenant’s data, break security controls, or conflict with law.

After cancellation

Export before you cancel where possible. After subscription end we retain data for a limited period consistent with our Privacy Policy, then delete or de-identify it. Contact admin@trimelo.io if you need an exit export window.